HIGRA MINING SUPPORT: Your Unstoppable Operation.
At HIGRA Mining, we believe our relationship with the client goes beyond the sale. We partner with your team not just to solve problems, but to continuously optimise your pumping processes. We work together to improve system reliability and to develop agile and predictive maintenance strategies. To strengthen this partnership, we also provide technical training focused on empowering your team, enhancing the efficiency and safety of your entire operation.
Customer Support
HIGRA MINING TECHNICAL SUPPORT: Operational Reliability and Global Support.
At HIGRA MINING, your business’s operation is our priority. Our commitment is to go beyond supplying equipment, ensuring that your Amphibious Pumps operate with unmatched efficiency and agility in the most demanding environments.
HIGRA MINING service centres are positioned as the brand’s official technical support, not just as specialised workshops. This means you are guaranteed a service that meets the highest quality standards, backed by the direct expertise of our engineering team. It is the certainty that every intervention, repair, or adjustment is carried out with precision and in full compliance with the technical specifications of our amphibious equipment.
Our Service Scope and Strategic Presence
With a highly qualified team and prompt service, our offerings optimise your operation, reduce the cost of emergency maintenance, and boost the efficiency of your processes. Learn about the scope of our support:
Equipment Overhaul: Detailed inspections to extend equipment service life.
Preventive and Corrective Maintenance: Scheduled and rapid interventions to minimise downtime.
Retrofitting and Upsell/Cross Sell: Modernisation and optimisation of existing systems.
Project Commissioning and Field Installation: Complete technical support from the initial implementation phase.
Specialised Field Consultation: Guidance and customised solutions.
We understand that in your operation, time is a valuable asset. That’s why our agility is a key differentiator. We maintain an extensive stock of replacement parts, guaranteeing a prompt service and reducing downtime. Additionally, our field team is always ready to assist in the diverse areas of our products’ applications, acting proactively and with expertise to resolve challenges wherever they arise.
Our motor rewinding service is certified and strictly follows factory standards, ensuring that the motor of your amphibious equipment is restored to its original performance.
Trust in Original Parts and Continuous Support
To preserve the excellence and efficiency that your operation deserves, the exclusive use of Original HIGRA Parts is essential. Each component is precisely designed and manufactured to work in perfect harmony, ensuring the total integrity of our equipment, preventing failures, and guaranteeing maximum performance. We offer strategic inventory management that ensures quick access to essential parts, minimising downtime and increasing the reliability of your production.
By choosing HIGRA MINING solutions, you can count on Specialised Technical Support that supports you throughout the entire life cycle of your operation. From the initial technical delivery and installation guidance to remote diagnostics and system optimisation, our team of experts is ready to act with agility and effectiveness, ensuring you are never alone in your challenges.
One of our replacement parts warehouses, in Nova Lima – MG
HIGRA MINING SERVICE
Av. Potigua, S/N – Quadra 55 –
Lt 18 e 19, Parque dos Carajás Parauapebas – PA, 68515-000
Reliability that Drives Your Operation.
Optimizing Flows. Conquering the Impossible. Higra Mining.
Address
Rua Alvaro Beraldi, 461
Carvalho, Itajai – SC
CEP: 88.307-740
Telefone: (47) 3690-0175
Email: contato@higramining.com.br